Technical Support Specialist

Technical support
Minsk, Belarus

We are looking for a technical support specialist to support and develop the product.

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  • What you'll do:
    • Solving tickets during working hours and as they are received;
    • Consulting clients on technical issues of the company's products;
    • Continuous self-training in order to improve skills, consultations with an appointed mentor;
    • Control of the absence of stuck and unresolved tickets;
    • Interaction with various departments of the company in order to make further decisions;
    • Compliance with the rules for processing tickets;
    • Maintaining an internal knowledge base.
  • What we expect:
    • Understanding how web applications work Skills in technical diagnostics of web applications;
    • High level of English - not lower than Intermediate;
    • Competent written and oral speech;
    • Communication skills and ability to work with a client;
    • Responsibility and attention to detail;
    • Willingness and ability for continuous learning; positive thinking;
    • Skill to work in a team;
    • Experience in customer support will be an advantage.
  • We offer:
    • Work in the international company; 
    • Official employment and even more - additional days off, extra payment for a sick leave as well as employee assistance programs;
    • Hybrid working format (office/home office);
    • Company laptops for convenient work from home; 
    • Modern office with a play area; 
    • We always have fresh fruit, vegetables and beverages; 
    • We are “for” healthy lifestyle and encourage our employees to do sports; 
    • Corporate education - courses and trainings, meetups and conferences;  
    • A discount for learning English for the employees; 
    • Voluntary health insurance after probation period; 
    • Buddy Program and Random Coffee for efficient onboarding, communication and meetings with colleagues;
    • Unforgettable corporate parties and team building for teams.

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