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What you'll do:
- Solving tickets during working hours and as they are received;
- Consulting clients on technical issues of the company's products;
- Continuous self-training in order to improve skills, consultations with an appointed mentor;
- Control of the absence of stuck and unresolved tickets;
- Interaction with various departments of the company in order to make further decisions;
- Compliance with the rules for processing tickets;
- Maintaining an internal knowledge base.
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What we expect:
- Understanding how web applications work Skills in technical diagnostics of web applications;
- High level of English - not lower than Intermediate;
- Competent written and oral speech;
- Communication skills and ability to work with a client;
- Responsibility and attention to detail;
- Willingness and ability for continuous learning; positive thinking;
- Skill to work in a team;
- Experience in customer support will be an advantage.
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We offer:
- Work in the international company;
- Official employment and even more - additional days off, extra payment for a sick leave as well as employee assistance programs;
- Hybrid working format (office/home office);
- Company laptops for convenient work from home;
- Modern office with a play area;
- We always have fresh fruit, vegetables and beverages;
- We are “for” healthy lifestyle and encourage our employees to do sports;
- Corporate education - courses and trainings, meetups and conferences;
- A discount for learning English for the employees;
- Voluntary health insurance after probation period;
- Buddy Program and Random Coffee for efficient onboarding, communication and meetings with colleagues;
- Unforgettable corporate parties and team building for teams.